Your Account

Data Protection Policy

Everyone has rights with regard to the way in which their personal data is handled. During the course of our activities we collect, store and process personal data about our customers, suppliers and other third parties, as well as our employees and other workers, and we recognise that the correct and lawful treatment of this […]

Contact Us

The best way to get in touch is to raise a support ticket through your account. You can do this via the Help section in the account drop down menu. Alternatively, you can contact us via phone on 0844 5877 360 or email

IP Verification

At Pure360 we take your accounts security very seriously so we’ve set up an IP verification process. What this means is that the first time you log into the Pure360 system, you’ll be sent an email with a link on it. This simply confirms who you are and where you’re logging in from. The email […]

Introduction to the platform

Once you’ve logged in, you’ll see an overview of your latest campaign report as well as your recently sent campaigns. The new email campaign button allows you to start setting up your campaigns straight from the homepage. In the menu over the top you can navigate between your lists, messages, campaigns and reports. Clicking on your username in the […]

Supported Browsers

Our principle is to support a defined set of browsers so that we can focus on providing the majority of customers with the best possible experience. The browsers mentioned below can be considered our ‘Priority 1’ browsers. These browsers account for a majority of user visits to our application. All functionality throughout the platform should […]

How can I set up a new direct debit?

To set up a new direct debit, simply contact, and we’ll send you a form for you to fill in. Send it back to us, and we’ll do the rest.

How do I apply a Purchase Order number to an invoice?

There are usually two occasions when you would like us to add Purchase Order numbers to your invoices: Monthly invoices – if you require a monthly Purchase Order then please ensure you send these to us at at least one working day before your next billing date. You can also provide us with six […]

Why does a previous Purchase Order number used still appear on my invoices?

If we are not provided with a new Purchase Order number then the one already provided will stay on all invoices (monthlies or orders) until we receive notification to change or remove it. If you have already received an invoice with the incorrect Purchase Order number on it, please send an email to to […]

Changing your password

To change your password, simply click the Forgot Your Password button on the login page

How do I Purchase Credits

When sending emails, it costs one email credit to send one email, and it costs one sms credit to send one sms. If you would like more credits, contact your account manager, or email They will also be able to tell you the different rates for credits (they are cheaper if you buy more), […]

Why do I need my company registration details in my emails?

Since January 2008 it has been a legal requirement to put your company registration details in the footer of your email: you need your registered company name, trading as name (if required), registered address and company registration number. This is part of the legal requirement to clearly identify yourself and ensure full accountability of your […]