Some of you, who have migrated from the previous version of PureCampaign, may find that you cannot use certain messages in your account(s) and you are offered the option to ‘upgrade’ the message.
This upgrade alters the formats of certain characters to ensure consistent rendering.
It will only apply to older messages made in previous versions of PureCampaign.
This is due to some messages being too old and out of date in their format, where some messages have a character or characters which are not universally supported in today’s inboxes.
Whilst they have been useable in the old version of PureCampaign and efforts were made to keep them working as web-standards evolved, the effort required to force the latest version of PureCampaign to facilitate their use is counterproductive, subsequently you will find they are ‘locked’ and can only be upgraded, previewed or deleted.
Important note: Any live campaign, recurring campaign, automation etc. which is using an old message, will continue to work without issue. You simply cannot edit, duplicate or use them in new campaigns.
The upgrade process is identical to the duplicate message process.
Simply hit the upgrade button, give it a new name and hit OK.
A new upgraded version of your message will appear at the top of your message index, ready for you to check over and test, just like you would a new message from scratch.
Tip: do not delete the original message until you have validated & tested the new upgraded version.
Whilst we do not anticipate any problems, you should for your own peace of mind & confidence, test the message as if it were a brand new email.
The extensive testing we have performed leaves us confident that the upgrades will be flawless and we had a 100% pass rate in all English emails.
We found some rare cases where certain characters, in certain languages, did not render perfectly.
Primarily where older emails in eastern european languages, included characters that do not exist in those languages: in order to make them render, the html character code is stored instead of the character itself.
After the upgrade, the html character code remains in its raw form and is not rendered. You can easily replace these manually in the editor, after the upgrade; then you can continue with increased confidence that today’s inboxes will render without issue.