Why isn't my unsubscribe link working?

It you've sent yourself a test message, then two types of links are deliberately disabled by the system- the view online link and the unsubscribe link.

These are unique links that are generated per individual email so that each recipient gets their own link. That way the view online link has their personalisation or dynamic content included, and the unsubscribe link tells our system exactly who has opted out if that link is clicked.

These links will be enabled if they're present in the live version of the campaign, so if you wanted to test they work, create a small seed list and schedule your campaign to that first, and you should find they're working fine.