FAQ: Lists

How do I find an individual user?

Go to lists and search individual contacts, enter the email address and click ‘search’.

Click edit next to the result, and you’ll be taken to a screen with a drop-down to choose between the lists the contact is signed up for. Choose the relevant list  and you will be given the option to delete person from list and see what information you hold on this user across your lists.

How can I find a list of my opted-out recipients?

go to lists then search individual contacts.


Use the drop-down to choose the relevant status, then click search. You will then be given a list of all contacts in that status, and the option to export a list of these users. You don’t need to enter an email address to search by status.


The status of a contact relates to whether the contact can be sent to or not.

  • Opted in can be sent to

  • Opted out has unsubscribed and cannot be sent to

  • Incomplete double opt-in, are contacts who have filled out a sign-up form and been sent the double opt-in email but not clicked the double opt-in link. They will not be sent a campaign but they can receive further double opt-in emails. Also, this status cannot be overridden by a later sign-up via a single opt-in form.

  • Bounced has hard bounced from a previous campaign and cannot be sent to

  • Mobile statuses are carry the same send-ability as email statuses but for SMS records.

How can I add a single recipient to a Contact List?

To add a single email address to an existing contact list, first ensure you’re in the lists section of your account.

Find the list that you want to add an address to, and click on the settings icon to reveal the list options.

Select add a record.


On the next page you will be able to add the email address, along with any required fields of custom data that you need.

Once you’re happy, click save, and the contact will be added.

How can I add multiple records to an existing list?

Go to lists to view your existing contact lists. Click on the settings  icon to view the different list options.



The append button allows you to add a list of additional email addresses to an existing contact list, which will be de-duplicated for you upon upload.

You will now be presented with the list upload page. Choose from one of the options how you wish to upload your appended list.

Once you have chosen and uploaded your data, click next.

You will then need to match up your email address column.


You will then need to match any custom data fields.

Map any columns for personlisation and list segmentation as you would with a normal list upload.

Notice that you’re only able to map out fields that are present in the existing list.


Click next. You can then add an email address to the box of where you would like the confirmation email to be sent to. Click finish and your list will be appended.

How do I clean my contact list?


When you send campaigns through Pure360, everyone that unsubscribes or hard bounces is suppressed from receiving any more emails from the profile they were emailed from.

Rather than deleting your records however, Pure360 simply changes their status to ensure they are no longer active. Over time this can lead to an increasing amount of contacts in certain lists that are suppressed, making the list appear larger than it is in reality.

If you’d ever like to remove all the opted out and bounced contacts from a certain list, click on the settings button in the lists section.

Then select the clean option.


This is purely to give you a clearer idea of the number of valid records in your contact lists; don’t worry, we’ll never email anyone who’s opted out previously.

Can I add a new field to an existing list?

You cannot add new fields to an existing list. However, you can rename existing custom fields. Therefore, when uploading a list, you could add a number of ‘SPARE’ fields to your list to be renamed later if needed.