Why can't I see my list when I schedule a campaign?

This usually occurs because the platform checks whether there are any personlisations in the message that it would need to pull a value for form the list. If a column for a specific personalisation value isn't available then the platform won't let you use that list with that message.

For example, say a list contains the following columns:

  • Email

  • FirstName

  • LastName

... and the message contains the following personalisation values:

  • {~Email~}

  • {~FirstName~}

  • {~LastName~}

  • {~FavouriteColour~}

You can see that the FavouriteColour personalisation value isn't available in the list, so the platform won't let you schedule a campaign using this combination, and you won't see the list.